SHIPPING & RETURNS
SHIPPING
Which shipping carriers do you use?
- Within Hong Kong, Macau, Taiwan and China, we use SF Express with tracking number.
- For international deliveries, we use EMS that provides accurate tracking.
Hong long until I receive my order?
- Orders are shipped within 48 hours Monday - Friday.
- Once in transit we suggest you allow 1-2 business days for Hong Kong delivery, and 7-14 for international delivery.
How much is shipping?
Hong Kong / Macau / Taiwan
- Free delivery upon purchase of 2 items or above
- All orders will be sent via SF Express
China
- Standard shipping (1-7 days): ~ $ 8 USD
Australia
- Standard shipping (7-14 days): ~$ 11USD
- Express shipping (1-3 days): ~$ 29USD
Canada
- Standard shipping (7-14 days): ~$ 30USD
France
- Standard shipping (7-14 days): ~$ 9USD
- Express shipping (1-3 days): ~$ 34USD
Japan / Korea
- Standard shipping (7-14 days): ~$ 6USD
- Express shipping (1-3 days): ~$ 26USD
Singapore / Malaysia / Indonesia / Thailand / Vietnam
- Standard shipping (7-14 days): ~$ 7USD
- Express shipping (1-3 days): ~$ 24USD
The United Kingdom
- Standard shipping (7-14 days): ~$ 12USD
- Express shipping (1-3 days): ~$ 27USD
The United States
- Standard shipping (7-14 days): ~$ 14USD
- Express shipping (1-3 days): ~$ 40USD
Rest of World
- Standard shipping (7-14 days): ~$ 20USD
- Express shipping (1-3 days): ~$ 35USD
Please note for international orders, suggested shipping cost is estimated only and may vary at checkout.
Will I have to pay taxes/duties on my order?
- Customs authorities require that we state the value of the order directly on the package.
- VAT, taxes, and/or duties are not included in the shipping fee or the product price.
- Taxes and/or duties are not within our control because they are levied by the law of the country your order is being shipped to.
- Depending on delivery location, customs fees and charges may be payable.
- This is a responsibility of the recipient and will not be covered by POPPY JAMES.
- Any order refused at delivery for this reason will incur the return shipping fee.
What is the currency?
- All prices are in Hong Kong Dollars (HKD).
- We have a price converter on site for selected currencies. However, please note this is to help estimate prices. All orders will be charged in HKD at checkout.
Can I add/remove products to my order once processed?
- Unfortunately, we cannot guarantee any amendments once an order has been processed.
- Please contact hello@poppyjames.co referencing your order number for any amendment requests/inquiries.
Can I cancel my order?
- Unfortunately, we cannot guarantee any cancellations once an order has been processed.
- Please contact hello@poppyjames.co referencing your order number for any cancellation requests/inquiries.
When will I receive tracking?
- Once your order has been dispatched, you will receive an email notification with the courier tracking details.
ONLINE RETURNS
How do I organize a return?
- To organize a return, please contact hello@poppyjames.co referencing your order number to obtain a Return Authorization number (#RA) within 7 days of your order being delivered.
- To be eligible for a return, your item must be in original condition that that you received it, unworn or unused, and in its original packaging to qualify for #RA approval.
How long do I have to return my item?
- Returns must be organized and shipped back postmarked within 7 days of your order being delivered.
What is your returns policy for full priced items?
- On full priced items, POPPY JAMES is happy to offer you an exchange, online credit, or a refund to your original method of payment.
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Please note that exchanges are subject to availability at the time we receive your return.
What is your return policy for the Sale items?
- Our Sale items are all final sale.
- Please choose carefully as we don't offer a return: refund, credit or exchange for Sale items.
Does POPPY JAMES cover the cost of return shipping?
- POPPY JAMES does not cover the cost of return shipping.
- You may choose regular or express shipping methods.
- We suggest your return is trackable as we can only process returns on items that have been received.
Will POPPY JAMES email me when my return is delivered?
- POPPY JAMES does not provide received receipt confirmations at this time.
- We suggest your return is trackable and you refer to the delivery status of your parcel to see when this is delivered to us.
- You will receive email confirmation once your return is processed.